FAQ
· Q:Do you produce the real SOOSAN brand?
A:Of course, we have the certification of the SOOSAN brand
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· Q: How about the delivery time?
· A: we have a great deal of products and spare parts in stock. On leading time, we have big advantages as a Manufacturer, usually in 15-35 days after order confirmation.
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· Q:What's your advantage?
A: We have competitive prices. Fast delivery time etc. High quality products, high reliability, high safety.
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· Q: Are you sure that your product will fit my excavator?
A:Our chisel can be adapted to different excavators. Show me your model number, and we can give you best solution.
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· Q: How about the packing of the goods?
· A: Standard export package, wood crate, or as customers' demands
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· Q:What's the payment?
A:we usually accept T/T, L/C or Western Union, other terms also could be negotiated.
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· Q:What about Quality Control?
A:We have a perfect QC system for the perfect products. A team who will detect the product quality and specification piece carefully, monitoring every production process until packing is complete, to ensure product safety into container.
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· Q:How can I be sure the part will fit my machinery?
A:Give us correct model number/machine serial number/ any numbers on the parts itself. Or measure the parts give us dimension or drawing.
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· Q.When can I get the price?
A:We usually quote within 24 hours after we get your inquiry. If you are very urgent to get the price, please tell us in your email so that we will regard you inquiry priority.
